FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Artwork
Below are some common questions about our artwork
Producing time depends on the type of art you purchase:
Made-to-order item: you will receive it around 1-2 weeks after ordering.
In-stock item: Will be shipped in 3 business days.
Generally, you will receive your purchase in 1-3 weeks after order is placed. For quantity order, please contact us to confirm the accurate time frame.
We have an unwavering commitment to the excellence of our art. Every oil painting is meticulously hand-painted by our rigorously selected professional artists using high-quality paints and canvases. To ensure that every piece in your collection is unique and of exceptional artistic value, all original oil paintings sold come with a Certificate of Authenticity signed by the artist. We reject mass-produced, mechanical reproductions, striving to convey the true warmth of art in every brushstroke.
Our professional photography team strives to capture the most authentic colors of the paintings under natural light, resulting in images that accurately reflect the original artwork. However, because handmade oil paintings often feature rich impasto textures and multi-layered color layers, and due to potential color discrepancies between different monitor screens, the actual artwork usually possesses a greater sense of depth, texture, and visual impact than digital images. Many customers have reported that seeing the artwork in person is even more breathtaking.
Absolutely! We welcome and are happy to undertake commissioned artworks. If your desired painting is unfortunately sold out, or if you have personalized needs regarding size, color, or specific subject matter, please feel free to contact our art consultant via email. We will communicate directly with the artist to create a unique, bespoke oil painting just for you. Before shipping your customized artwork, we will send you high-resolution photos of the finished product for final confirmation.
Yes, we offer a complete range of framing options to suit your home décor needs. Some paintings already have custom frames provided by the artist, and these are included in the price. If your chosen artwork is marked "Unframed" or "Painting only," you can select our additional framing service when placing your order. We will match you with high-quality frames in a variety of styles, from classic solid wood to modern minimalist, ensuring the artwork is ready to hang upon delivery.
We use premium oil pigments and professional modeling mediums to create a 3D sculptural effect using palette knives. The textures typically range from 3mm to 20mm in thickness. This technique allows the artwork to interact with light, creating natural shadows and a tactile depth that is far more impactful than a standard flat print or painting.
Orders
Below are some of our common questions about orders
We are committed to providing you with a safe and convenient global payment experience. MesonArt currently supports all major credit and debit cards (Mastercard, Visa, American Express, etc.), Klarna, Afterpay, and bank transfers. We also accept PayPal payments.
You can still pay with your credit or debit card via PayPal without having a PayPal account. Click "Check out with PayPal", select "Pay with Debit or Credit Card", fill in your information, and click Continue to return to MesonArt.
Our worldwide shipping policy covers all international logistics costs. However, local customs guidelines will apply once your order arrives. For the United States, most hand-painted artworks are delivered with no additional customs charges. For other countries, import duties typically range from 1% to 10% of the declared value.
After successful payment, a confirmation email will be automatically sent to your email address containing your order number and details. If you don't see it, please check your Spam folder.
Before shipment, you may contact us to modify or cancel your order. For commissioned art, we offer unlimited refinements until you are 100% satisfied. After shipment, please follow our return process.
Shipping & Delivery
Below are some common questions about shipping and delivery
Standard Orders: Generally, you will receive high-definition photos of your completed artwork via email within 7–14 days for your approval. Once you confirm you are satisfied, we will proceed with shipping.
All artworks are packaged by MesonArt following our standardized packaging process to ensure safe delivery.
Standard in-stock oil paintings: Usually shipped via air express, expected to arrive at your designated address within 5 to 7 days.
Yes, art knows no borders, and we are proud to offer free worldwide shipping to art lovers around the world.
Each oil painting is professionally packaged in multiple layers of robust protection according to gallery-level shock and moisture-proof standards.
Return & Exchanges
We hope every painting brings you lasting joy. If you are not completely satisfied with the artwork you receive, or simply have changed your mind, MesonArt offers a 30-day no-questions-asked return and exchange guarantee (calculated from the date of receipt).
Return Conditions: Returned paintings must be in their original, undamaged, and odorless condition, and should be returned in their original packaging if possible.
Return Process: Please send an email to our customer service team to initiate a return request. After approval, we will provide you with return instructions and relevant logistics suggestions. For regular returns not due to quality issues, the buyer may be responsible for return shipping costs and any re-clearance fees.
Although we use extremely secure packaging, damage due to rough handling may still occur in the very rare case. Since your order is fully insured, please remain calm if you discover damage to the package or artwork and follow these steps:
Preserve the scene: Never discard any outer packaging (cardboard boxes, foam, protective film, etc.), as this is crucial evidence for claims against the logistics company.
Take photos as evidence: Take clear photos showing details of the damage to the outer packaging, the condition of the internal cushioning materials, and the damaged parts of the artwork itself.
Contact us: Please send us the photos and a description of the problem within 48 hours of signing for the package. We will intervene immediately and arrange professional after-sales service for you free of charge. If you have purchased insurance, we will assist you with your insurance claim process, or repaint an identical painting, or provide a full refund.
We sincerely appreciate your trust in commissioning a unique piece of art. Please understand that because each artwork is entirely tailored to your personal vision, specific dimensions, and unique requirements, we are unable to accept returns, exchanges, or cancellations once the final piece is shipped, as these creations are exclusive to you and cannot be resold.
To ensure your complete peace of mind, we provide a "100% Satisfaction Guarantee" before delivery:
Visual Confirmation: Before shipping, we will send high-resolution photos and videos of your artwork for your review.
Unlimited Refinements: If there are any details you'd like to adjust, our artist will provide complimentary modifications until you are completely satisfied.
Flexible Exit Option: In the rare event that we cannot meet your expectations during the creation process, you may choose to cancel the order before shipment. Cancellations before shipping are subject to a $100 material fee.
Thank you very much for your kind understanding. We wish you all the very best in everything you do!
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